Ethics, Grievance & Professional Standards 2017-05-05T20:26:29+00:00

Ever since like-minded real estate professionals gathered nearly a century ago to found the National Association of REALTORS® , the cooperative real estate transaction has been a hallmark of REALTORS®. The importance of cooperation in advancing the interests of sellers and buyers, landlords and tenants, and others who rely on REALTORS® and their services is underscored by the fact that the REALTOR® Code of Ethics has required cooperation as a condition of membership since the Code was created in 1913.

NAR’s Code of Ethics is the one factor that distinguishes REALTORS® from other real estate agents. The Code of Ethics is universally recognized by practitioners, lawyers and laymen alike as the measure of professionalism in real estate. When you abide by the Code, it ensures your fellow practitioners and the public of a high standard of business conduct.

Arbitration

If a monetary dispute arises between members or between members and their clients, CCIAOR offers an arbitration process that can be used in resolving complaints by members and the public.

For arbitration issues between two CCIAOR members, arbitration and an attempt at mediation are mandatory.

Arbitration services help resolve contractual issues and questions that arise between members, between members and their clients, and, in some cases, between parties of a transaction brought about through the efforts of REALTORS®.

The Ethics Process

*as of January 1st, 2016

Frequently Asked Ethics Questions

Yes. The limit is 180 days from the time that you could have known there was a dispute.
Ethics complaints are filed about behavior; arbitration is requested when there is a commission dispute.
Yes. Both case types can be filed at the same time. If the cases go to hearing, arbitration hearings are held first.
Ethics complaints should be filed based on the Articles of the Code of Ethics and can be supported by a Standard of Practice.
Ethics complaints are filed with the Association where the responding party holds membership. Complaints against CCIAOR members should be filed at CCIAOR.
If ethics complaints go to hearing, the process may take 2-3 months. This is because of the time that must be allowed for responses, proper notification, scheduling, etc.
If the hearing panel finds that a member is in violation of the Code of Ethics, they have the authority to recommend that the Board of Directors impose disciplinary sanctions such as the completion of an education class on a given topic, fines, letters of warning and reprimand, suspension, or termination of membership.