You may have to consider whether your complaint concerns an ethics matter or an arbitration of a dispute. An ethics complaint charges that a REALTOR has violated an Article(s) of the Code of Ethics.
Arbitration is a means of resolving a financial dispute arising out of a real estate transaction that the parties have been unable to solve themselves. An arbitration complaint or request is a simple notice by a member of a disagreement with another member, usually a commission dispute. Sometimes, arbitration concerns a dispute between a member of the public and a member.
If your situation concerns both ethics and arbitration, the Association will handle the arbitration portion SEPARATELY. Only when the arbitration is completed will the ethics complaint be considered. Arbitration is always held first.